Technology Support
LEARNING MANAGEMENT SYSTEM: CLEVER, SCHOOLOGY, AND LOGINS
With the 2020-21 school year beginning in 100% remote learning, it is critical that parents, caregivers, and students are able to access the variety of systems that we will be using for teaching and learning and for communication. Please read this information completely to ensure that you have up to date information about logging into these systems.
Devices
It's never too late to request a device for distance learning! Complete the NSD Device Request Form to start the process!
Questions? Families can e-mail WHStech@nsd.org or call 425-408-7669 for technology support.
Navigating Internet Issues
From: Communications Dept <communications@nsd.org>
Reply-To: Communications Dept <communications@nsd.org>
Date: Thursday, September 10, 2020 at 1:55 PM
To: Northshore School District Recipients <recipients@nsd.parentlink.net>
Subject: Navigating Internet Issues during Northshore Learns 3.0
Dear Northshore Families,
We are aware of internet outages across parts of our District. If your student has been unable to log in to classes today, they will not be penalized. If your student's teachers were able to log in and teach today, the lesson should get posted so your student can review when your internet service returns. Should recorded lessons be unavailable to your student, please call your school's attendance line and leave a message indicating the reason for your student's inability to log in.
If at any time your student is unable to log in to classes due to an internet outage, we encourage you to contact your service provider. We have listed some of the local providers below. You will need to log in to your provider's site to see a map of outrages.
Xfinity:
- Xfinity Status Center
- Phone: 1-800-934-6489
Wave Broadband:
- Wave Broadband Support
- Phone: 1-866-928-3123
Verizon:
- Verizon Service Outage Information
- Phone: 1-800-922-0204
Ziply:
- Ziply Service Outage Status
- Phone: 1-866-699-4759
If you have issues with logging into Clever/Schology or issues with a District provided device, please contact our District Family Technology Helpline at 425-408-7669.
NEW STUDENT LOGIN INFORMATION & STUDENT PASSWORD RESETS
New Student Login Information & Student Password Resets
If a student has lost their password and need it reset or need help signing in to any NSD accounts, email the Library dgarcia@nsd.org or hlundberg@nsd.org for assistance.
Students are automatically assigned an account with their standard district issued username and password.
Students new to WHS should email the LIBRARY at dgarcia@nsd.org and learn about all the TECHNOLOGY options available to them.
- How to login for the first time: The first time you log in go to: https://password.nsd.org.
- Your user name is your NSD student ID. Your temporary password is your eight-digit birthday, MMDDYYYY.
- Student Password Change: Create a new password right away so all your school accounts will work. The password you create will be your NSD password.
- StudentVUE (Grades) – Your user name is your student ID. Use your NSD password.
- Google Account - ID is your Student ID # @apps.nsd.org (554433@apps.nsd.org). Use your NSD password.
- Clever (https://my.nsd.org)– Your user name is your student ID # @nsd.org. Use your NSD password.
- Schoology (log into Clever to access) - ID is your Student ID # @apps.nsd.org (554433@apps.nsd.org). Use your NSD password.
Again, you will need to login for the first time and change your password at password.nsd.org right away or many of your accounts won't work.
PARENT PASSWORD SUPPORT
TouchBase (Online payments)
- Email whsattendance@nsd.org for TouchBase (online payments) username and password information.
- Can't select an item to purchase? You may have created a guest account, which will not link to your student's account.
ParentVUE
If you do not have a ParentVUE account, you can request an account and activation code here: https://form.jotform.com/200321140182132.
CLEVER & SCHOOLOGY
Clever
Clever is our District’s new portal system. All parents and students have an account in Clever to help them get connected to all the other systems we will be using. Students and parents log into Clever differently.
Parents will log in to Clever at https://family.nsd.org.
The parent portal will give parents access to buttons for ParentVUE, Schoology, and other district systems. It also provides a method for helping students to get logged in on their device. This is called “Instant Login” and should be used only when a student has trouble logging themselves into Clever.
Parents were sent invitations to join Clever the week of August 17. If you did not receive your invitation, please visit https://family.nsd.org and click “Reset Password”. Enter the email associated with your Northshore account. An email will be sent with password reset information. If you have not received the email within 48 hours, please contact your school office.
Students will log in to Clever at https://my.nsd.org.
Student accounts follow this pattern: the username is their email address and their password is the password they ended last school year with or the default (for new students). Student accounts use the student’s ID number. If you do not know your student’s ID number please look at their information in ParentVUE. If you do not have a ParentVUE account, you can request an account and activation code here: https://form.jotform.com/200321140182132
Examples:
Returning student:
Username is studentid#@apps.nsd.org, for example 3333333@apps.nsd.org
Their password is the password they used last year. If they don’t remember that password, a staff member can reset their password for them. At Woodinville High School, students should email Dione Garcia at dgarcia@nsd.org or Heidi Lundberg at hlundberg@nsd.org for student password support.
New student in grades K-3:
Username is studentid#@apps.nsd.org, for example 4444444@apps.nsd.org
Their password is their student id number followed by “nsd”. For example, 4444444nsd.
New student in grades 4-12:
Username is studentid#@apps.nsd.org, for example 7777777@apps.nsd.org
Their password is their 8-digit birthdate, for example 04042010.
Schoology
Schoology is our district’s new Learning Management System. It replaces systems that were used last year to distribute class assignments and learning materials, such as Google Classroom. All parents have access to an account in Schoology to monitor student progress, view course materials and assignments, and communicate with teachers.
To login to Schoology, parents will login to Clever (https://family.nsd.org) and click on the Schoology for Parents tile. Enter your email and password. If you have not activated your account, click “Forgot your password” on the Schoology login screen. Enter the email associated with your Northshore account. An email will be sent with password reset information. If you have not received the email within 48 hours, please contact your school office.
Students will log into Schoology by logging into Clever (https://my.nsd.org) and clicking on the Schoology tile.
Commonly Reported Issues
I cannot see all of my children in Clever/Schoology.
This is likely due to incomplete information in Synergy, our student information system. Please log into ParentVUE and review the information associated with your account to ensure that you can see all children and have all contact and educational rights to all of your students. If that information is correct, please contact your school’s main office to research further.
I never received an email invitation to Clever and/or Schoology.
Check your email spam and junk folders to ensure that the emails didn’t get misplaced. If you still don’t see those invitations, visit Clever and/or Schoology and use the “Reset My Password” or “Forgot your password” links to generate a new email from one or both systems.
Error when linking Google Drive to Schoology
One of the most common problems we have seen is students getting an error message when they try to link their Google Drive to Schoology. Here is a quick video from the District about this:
https://www.youtube.com/watch?v=ZmWbtfixHK0&feature=youtu.be
CLEVER & SCHOOLOGY ORIENTATIONS & RESOURCES
Clever & Schoology Orientations
Northshore is providing ongoing opportunities to learn about our Remote Learning model and to gain an understanding of these new systems and getting started with Clever and Schoology. We are actively updating our website with information based on questions we are getting from our community. To see the schedule of Orientations and to view other important information regarding device checkout, meals, and other programs, please visit https://www.nsd.org/northshore-learns/support.
You can follow these links for information on how to access Schoology. All students and teachers at WHS will be using this system, so it is important to get familiar with before we begin school on September 2nd.
- Getting Started with Clever and Schoology for Students (English): https://youtu.be/7R-NnJAo7E4
- Getting Started with Clever and Schoology for Students (Spanish): https://youtu.be/1K1YbVOqzsU
- Getting Started with Clever and Schoology for Parents (English): https://youtu.be/NISz6bcZVW4
Additional Resources
Video: Introducción a Clever y Schoology para los Padres https://youtu.be/DanXj_HoEnM
Video: Getting Started with Clever and Schoology for Parents https://youtu.be/NISz6bcZVW4
WHS Student/Family
Technical Support!
NSD Support Hotline
or Email
WHStech@nsd.org
or visit
NSD Technology & Learning Support