Technology Support

The Northshore School District offers every student in grades 2-12 a district-issued device to use for the school year. Students will be expected to bring the device to school daily, fully-charged, to use in their classes.

• All students will be expected to care for their devices during the school year and summer. Contact Family Tech Support if you have issues with the device: 425-408-7631 or make a help ticket at http://go.nsd.org/studenttechhelp.
• Students who are withdrawing from Northshore schools will be required to return their assigned devices to their school.
• Further information about student use of technology can be found in the WHS Student Handbook under Communications.

Questions during the school year? WHS families can e-mail WHStech@nsd.org to reach our school technology specialist.

 

Student Device Protection Plan Posted by Northshore School District   Northshore provides all students with a computing device for learning.  Students in grades PreK-1 are provided an iPad for use while in school.  Students in grades 2-12 are provided a Chromebook for use both in school and at home. Northshore students are expected to recognize the rights, responsibilities and opportunities of living, learning and working in an interconnected digital world, and will act and model in ways that are safe, legal and ethical.  Annually, students will receive grade level appropriate instruction on digital citizenship and internet safety educating them about appropriate online behavior, using devices at school, interacting with other individuals on web-based services, cyber-bullying awareness and response, and other relevant topics. Care of Assigned Technology Northshore students are expected to exercise good judgment in the care of any district-assigned technology.  Misuse, damage, and loss will result in a fine.  Students will: Report damage and/or malfunction to school staff in a timely manner; Refrain from eating or drinking near devices; Avoid storing technology with liquids, such as in a carrying case; Lock up devices that are not in use; Do not not leave technology unattended or in plain sight in a vehicle or other vulnerable location; Keep track of accessories like the power cable and bag; Bring the device to school each day fully charged and ready for learning. Avoidable damage, such as a broken screen, damaged housing/casing, or broken hinges, keyboard, trackpad or power supply will result in a fine assessed to the student/family.  Fines are assessed by School Technology Specialists and applied promptly once damage is reported.  Normal wear and tear will not incur a fine.  Lost devices and accessories will incur a fine equivalent to the replacement value of the item(s) lost.  In rare cases, a fine can be waived with approval from District Technology Staff.  If you want to apply for a fine waiver, please complete this form. Device Protection Program (DPP) and Fines for Damage or Loss The DPP program covers the device (Chromebook, Macbook, or iPad) loaned to your student against accidental damage for the school year. This program does NOT cover damage resulting from misuse or loss of the device.  We expect all students to properly use their device and to secure it when it is not being used.  If the device is used improperly or is not secured while the student is not using it, families will be expected to pay the full cost of replacement or repair. In rare cases, a fine can be waived with approval from District Technology Staff.  If you want to apply for a fine waiver, please complete this form. The standard payment to enroll in the NSD Student Device Protection Plan is $25 per year; free for students who have qualified for free or reduced-price meals and who have provided consent to share their status for fee waivers. No refunds will be given once enrolled in this program.  If the assigned device is accidentally damaged, families will be charged according to the following deductible schedule: ●    1st Incident; $0 ●    2nd Incident; 50% reduction of cost of repair ●    3rd Incident; Full cost of repair Any loss of a device will result in a fine equal to the total cost of replacement of the device. This includes the device charger and bag.  In rare cases, a fine can be waived with approval from District Technology Staff.  If you want to apply for a fine waiver, please complete this form. Enrollment in DPP must occur before damage occurs for DPP to apply.  If there is no DPP on file for a student when damage occurs and the fine is assessed, the full repair cost will be charged.  Fines for damaged devices will be applied promptly and can be paid in our online payment system.  We cannot take replacement items such as power cables that were purchased on Amazon or at a retail store, as use of those items may cause safety issues or void warranties.  Enroll in dpp Filtering and Monitoring Filtering software is used to block and/or filter access to web-based content that may be harmful. While filters make it more difficult for objectionable material to be received or accessed, filters don’t catch everything that may be objectionable. Students are expected to take reasonable care to avoid inappropriate web content. Staff have the ability and responsibility to monitor and adjust student access to web content.  The District employs several services that allow staff to view student internet history and searches and to control the content a student views in the context of a learning experience. Any attempts by students to defeat or bypass the District’s internet filter or conceal internet activity are prohibited and may result in disciplinary action. Student Data Privacy Students in Northshore are provided with a district account, which provides access to a wide variety of services for learning. This includes, but is not limited to, access to a monitored email account, an account in a learning management system, an account in the student information system, and accounts in curriculum-based services to support learning outcomes. These services are reviewed and vetted by Technology staff and should only be used once approved for use. If a parent or guardian has questions about the use of services regarding student data privacy, they should first contact their teacher.

If at any time your student is unable to log in to classes due to an internet outage, we encourage you to contact your service provider. We have listed some of the local providers below. You will need to log in to your provider's site to see a map of outrages.

Xfinity: 

• Xfinity Status Center
• Phone: 1-800-934-6489

 Wave Broadband:

• Wave Broadband Support
• Phone: 1-866-928-3123

Verizon:

• Verizon Service Outage Information
• Phone: 1-800-922-0204

 Ziply:

• Ziply Service Outage Status
• Phone: 1-866-699-4759

 If you have issues with logging into Clever/Schology or issues with a District provided device, please contact our District Family Technology Helpline at 425-408-7631 or make a help ticket at http://go.nsd.org/studenttechhelp.

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New Student Login Information & Student Password Resets

If a student has lost their password and need it reset or need help signing in to any NSD accounts, WHS students email Library staff dgarcia@nsd.org or hlundberg@nsd.org for assistance.

Students are automatically assigned an account with their standard district issued username and password. (Student/Parent/Guardian accounts for students brand new to NSD for the school year are activated on the first day of the school year.)

Students new to WHS should email the LIBRARY at dgarcia@nsd.org and learn about all the TECHNOLOGY options available to them.

• How to login for the first time: The first time you log in go to: https://id.nsd.org.
  • Your user name is your NSD student ID. Your temporary password is your eight-digit birthday, MMDDYYYY.
  • Student Password Change: Create a new password right away so all your school accounts will work. The password you create will be your NSD password.
• StudentVUE (Grades) – Your user name is your student ID. Use your NSD password.
• Google Account - ID is your Student ID # @apps.nsd.org (554433@apps.nsd.org). Use your NSD password.
• Clever (https://my.nsd.org)– Your user name is your student ID # @nsd.org. Use your NSD password. 
• Schoology (log into Clever to access) - ID is your Student ID # @apps.nsd.org (554433@apps.nsd.org). Use your NSD password.

Again, you will need to login for the first time and change your password at id.nsd.org right away or many of your accounts won't work.

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TouchBase (Online payments)

• Email whsattendance@nsd.org for TouchBase (online payments) username and password information.
• Can't select an item to purchase? You may have created a guest account, which will not link to your student's account.

ParentVUE

If you do not have a ParentVUE account, you can request an account and activation code here: https://form.jotform.com/200321140182132.

Clever

Clever is our District’s portal system for student and parent technology access.  All parents and students have an account in Clever to help them get connected to all the other systems we will be using.  Students and parents log into Clever differently.

Parents will log in to Clever at https://family.nsd.org.

The parent portal will give parents access to buttons for ParentVUE, Schoology, and other district systems.  It also provides a method for helping students to get logged in on their device.  This is called “Instant Login” and should be used only when a student has trouble logging themselves into Clever.

Parents having login issues, please visit https://family.nsd.org and click “Reset Password”.  Enter the email associated with your Northshore account.  An email will be sent with password reset information.  If you have not received the email within 48 hours, please contact our District Family Technology Helpline at 425-408-7631 or make a help ticket at http://go.nsd.org/studenttechhelp.

Students will log in to Clever at https://my.nsd.org.

Student accounts follow this pattern: the username is their email address and their password is the password they ended last school year with or the default (for new students).  Student accounts use the student’s ID number.  If you do not know your student’s ID number please look at their information in ParentVUE.  If you do not have a ParentVUE account, you can request an account and activation code here: https://form.jotform.com/200321140182132 

Examples:

Returning student: 

Username is studentid#@apps.nsd.org, for example 3333333@apps.nsd.org

Their password is the password they used last year.  If they don’t remember that password, a staff member can reset their password for them. At Woodinville High School, students should email Dione Garcia at dgarcia@nsd.org or Heidi Lundberg at hlundberg@nsd.org for student password support.

New student in grades K-3:

Username is studentid#@apps.nsd.org, for example 4444444@apps.nsd.org

Their password is their student id number followed by “nsd”.  For example, 4444444nsd.

New student in grades 4-12:

Username is studentid#@apps.nsd.org, for example 7777777@apps.nsd.org

Their password is their 8-digit birthdate, for example 04042010.

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Schoology

Schoology is our district’s Learning Management System implemented in the 2020-21 school year.  It replaces systems that were used in prior years to distribute class assignments and learning materials, such as Google Classroom.  All parents have access to an account in Schoology to monitor student progress, view course materials and assignments, and communicate with teachers. 

To login to Schoology, parents will login to Clever (https://family.nsd.org) and click on the Schoology for Parents tile.  Enter your email and password.  If you have not activated your account, click “Forgot your password” on the Schoology login screen.  Enter the email associated with your Northshore account.  An email will be sent with password reset information.  If you have not received the email within 48 hours, please contact your school office.

Students will log into Schoology by logging into Clever (https://my.nsd.org) and clicking on the Schoology tile. 

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Commonly Reported Issues

I cannot see all of my children in Clever/Schoology.

This is likely due to incomplete information in Synergy, our student information system.  Please log into ParentVUE and review the information associated with your account to ensure that you can see all children and have all contact and educational rights to all of your students.  If that information is correct, please contact your school’s main office to research further.

I never received an email invitation to Clever and/or Schoology.

Check your email spam and junk folders to ensure that the emails didn’t get misplaced.  If you still don’t see those invitations, visit Clever and/or Schoology and use the “Reset My Password” or “Forgot your password” links to generate a new email from one or both systems.

Error when linking Google Drive to Schoology

One of the most common problems we have seen is students getting an error message when they try to link their Google Drive to Schoology.  Here is a quick video from the District about this:

https://www.youtube.com/watch?v=ZmWbtfixHK0&feature=youtu.be 

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Clever & Schoology Orientations

You can follow these links for information on how to access Schoology. All students and teachers at WHS will be using this system, so it is important to get familiar with before we begin school.

• Getting Started with Clever and Schoology for Students (English): https://youtu.be/7R-NnJAo7E4
• Getting Started with Clever and Schoology for Students (Spanish): https://youtu.be/1K1YbVOqzsU
• Getting Started with Clever and Schoology for Parents (English): https://youtu.be/NISz6bcZVW4

Additional Resources

Video: Introducción a Clever y Schoology para los Padres  https://youtu.be/DanXj_HoEnM 

Video: Getting Started with Clever and Schoology for Parents https://youtu.be/NISz6bcZVW4 

Learn more about NSD Technology & Learning Supports.